Terms and Conditions

Interpretation

Welcome to the www.su-man.com website (hereinafter referred to as the “Site”), an e-commerce site published by Su-Man Skincare Limited (hereinafter referred to as “Seller”). Su-Man Skincare Limited is a company registered in England and Wales under company number 7893181, having its Registered Office at 16B North End Road, London, N8 1DZ. It is open to any user of the network (hereinafter referred to as “User”).

In these Conditions “Customer” means the person who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller. “Goods” means the Goods and services (including any instalment of the Goods and services or any parts for them) which the Seller is to supply in accordance with these Conditions. “Conditions” means the standard terms and Conditions of sale set out in this document and (unless the context otherwise requires) includes any special Terms and Conditions agreed in writing between the Customer and the Seller. “Contract” means the contract for the purchase and sale of the Goods. “Writing” includes email, telex, cable, facsimile transmission and comparable means of communication.

 

Basis Of The Sale

Under these Terms of Sale, it is agreed that the User (or Customer) and Seller shall be jointly referred to as the “Parties”, and individually as a “Party”.

The Site enables the Seller to offer products (“the Products”) for sale to Users browsing on the Site. The rights and obligations of the User shall automatically apply to the Customer. Any order of Products offered on the Site implies consultation and express acceptance of these General Terms of Sale, without this acceptance however being subject to the handwritten signature of the User. It is stipulated that the User may make a backup copy or print these General Terms of sale, providing that they are not modified.

These General Terms of Sale come into effect as from 30 July 2016. The Seller reserves the right to change these General Terms of Sale without notice and at any time, with any modifications not applying to reservations and orders already accepted and confirmed by the Customer. These Terms of Sale shall apply to the exclusion of any other document.

 

Products Sold On The Site

All the offers of products proposed on the Site are limited to www.su-man.com. Prior to placing an order, the Customer may check the main features of any product or products they wish to order, by consulting the Site. Purchase offers, including special promotions, are valid for as long as they are visible on the Site subject to any conditions attached to the proposal on the Site.

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, the Seller disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory requirements or, where the Goods are to be supplied to the Seller’s specification, which do not materially affect their quality or performance.

 

Prices Of Goods

The prices of the Goods shown on this Site, which are in pounds sterling and shown inclusive of value added tax (VAT) at the rate in force on the day of the order, may be subject to both change from time to time and additional taxes where appropriate, without notice. The final price charged will be confirmed on acknowledgement of any given order from a Customer.

They do not include shipping charges, which are invoiced in addition to the price of the purchased products, according to the total amount of the order. Shipping charges will be shown before the Customer is asked to confirm the order.

 

Orders

All orders imply full and unreserved acceptance of these Terms of Sale. The Customer accepts that the Seller’s order registration systems are proof of the nature of the agreement and its date. When the order is confirmed by clicking on the “Submit Order” button, the Customer declares that they accept the order, together with these General Terms of Sale. A summary of the order can be printed.

Once the order has been registered, a detailed acknowledgement of the order is sent to the Customer at the e-mail address provided. This acknowledgement specifies the exact amount invoiced and details of delivery. No order is confirmed or accepted or enforceable by a Customer until and unless they receive an acknowledgement from the Seller in relation to any corresponding order. Any acknowledgement is conditional upon full payment being made by the customer.

There is an upper limit of 10 items per order. If you wish to order more than 10 items, please contact our Customer Services team by email at enquiries@su-man.com and they will be pleased to help you.

In the event of one or more products being unavailable once the order has been placed, the Customer will be notified by e-mail. The amount of the order will be recalculated and the Customer will be debited the new amount, with the price of the unavailable products deducted. If the whole order is unavailable, the Customer will be notified by e-mail and will not be debited.

The Seller does however reserve the right to suspend or cancel any order placed by a Customer with whom a dispute exists regarding the payment of a previous order.

 

Payments

All orders are payable in pounds sterling. Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro, Switch, American Express and PayPal. The Customer guarantees the Seller that they have been granted any authorisations required to use their chosen method of payment, when registering the purchase order.

As part of the measures taken to prevent fraud over the Internet, information concerning the Customer’s order may be sent to any competent authority for verification. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. In the event of non-payment of any amount owed by the Customer, or of any adverse payment circumstances, the Seller reserves the right to suspend or cancel any order and/or delivery, whatever their nature or state of progress.

You confirm that the credit or debit card being used is yours. The Seller retains the legal ownership of all products until full payment has been made by you and received by us and legal ownership of the products will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

 

Delivery and Returns

Please see our Delivery and Returns page for further details.

 

Liability

The Seller shall neither be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances, the affected party shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for 6 months, the Seller may terminate this agreement by giving 7 days’ written notice to the affected party.

The Seller accepts no liability for any interruption to the Site; any incidences involving bugs; any damage resulting from a fraudulent intrusion by a third party, causing any change to the information made available on the Site; more generally, any direct or indirect damage, whatever the cause, origin, nature or consequences, including in particular any loss of profit, Customers, data or any other loss of intangible Goods that may occur as a result of the access by any person to the Site or the impossibility of accessing the Site or any credit accorded to any information directly or indirectly coming from it.

 

Intellectual property

In accordance with legislation governing the ownership of literary and artistic rights, or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences whether animated or not and with or without sound, graphics, etc., to be found in this site, together with their compilation, are the exclusive property of the Seller, as it does not grant any license or any entitlement other than that of consulting the Site. Any use or reproduction, in whole or in part, of these elements is authorized exclusively for information purposes only for personal and private use, with any reproduction and any use of copies made for other purposes being expressly prohibited. Neither the Site (in whole or in part), nor its content or brands may be used, reproduced, duplicated, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whatsoever, without prior, written authorisation from the Seller.

Any other use constitutes infringement.

 

Data processing and civil liberties

Please see our Privacy Policy for further details.